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LG Focuses On Quality And Consumer Satisfaction With New 'LG G6® Second Year Promise' Program
ENGLEWOOD CLIFFS, N.J., June 15, 2017 /PRNewswire/ -- LG Electronics MobileComm U.S.A., Inc. launched the "LG G6® Second Year Promise" (www.LGG6Promise.com) today, a unique, no-cost limited warranty program1 aimed at providing an additional year of customer service beyond the first year of ownership for LG G6 smartphone users in the United States.
"LG's responsibility to its customers is paramount, and this program further supports our commitment to providing quality products," said Chang Ma, President, LG Electronics MobileComm U.S.A., Inc. "With the launch of the LG G6 Second Year Promise program, LG is shifting the definition of 'quality' to one that includes not only device specs and build, but also the peace of mind consumers experience using them, particularly during long term ownership."
As consumers now use their devices for an average of 18 to 24 months2, LG is driven to ensure a positive experience beyond initial ownership and into the longer life cycle of its devices.
Providing the same level of coverage as the original manufacturer's first year limited warranty, the Second Year Promise program will enable registered users to easily file, track a claim, and receive their replacement device faster. While many smartphone owners may be familiar with third-party extended service programs available at an additional cost, this Second Year Promise Program fills the gap with complimentary second-year, brand-level limited warranty coverage more than what other manufacturers typically offer.
Service Beyond What Other Manufacturers Offer
Registered LG G6 owners can take advantage of the service particularly during months 13 through 24 by contacting LG Service3, should they need assistance with their device. If a replacement device is required during the second year, LG will provide a new or certified refurbished device within two business days of claim verification. This process will help owners get back up and running as quickly as possible, and afford them the opportunity to continue using the LG G6 device they've come to know and love. The replacement device will also come with a LG limited warranty covering either the remainder of the consumer's Promise Program term, or 90 days from the service date, whichever is greater.
"As a leading brand, we know that mobile devices are an integral part of everyday life, and the LG G6 has proven to be reliable in a variety of situations from every day use to the 14 military standards4 it endured," said Ma. "Still, we want our customers to feel peace of mind that should they encounter a problem, they can depend on LG. The LG G6 Second Year Promise Program aims to bolster user confidence and ensure their satisfaction beyond their initial purchase. We hope that customers take advantage of this no-cost offering and are able to appreciate the benefits of this extended service."
U.S. owners can sign up for the LG G6 Second Year Promise Program today at www.LGG6Promise.com. For more information, please visit www.lg.com. Terms and conditions apply. See full site for details.
1Registration required at www.LGG6Promise.com
2Strategy Analytics, U.S. Smartphone Replacement Cycle, 2017
3For service inquiries, please contact LG Service at 1-800-793-8896
4Military standard tests include the following: MIL-STD-810G Low Pressure (Procedure II) Method 500.5, High Temperature (Procedure I Storage) & (Procedure II Operation) Method 501.5, Low Temperature (Procedure I Storage) & (Procedure II Operation) Method 502.5, Temperature Shock (Procedure I-C) Method 503.5, Solar Radiation (Procedure I) Method 505.5, Rain (Procedure III) Method 506.5, Humidity (Procedure I) Method 507.5, Salt Fog - Method 509.5, Sand and Dust (Procedure I) Method 510.5, Immersion (Procedure I) Method 512.5, Vibration(Category 4) Method 514.6, & Mechanical Shock (Procedure IV) Method 516.6. Passed 14 different MIL-STD 810G Tests for durability conducted by an independent laboratory in U.S. that conforms to U.S. military standards. Device may not perform as tested in all conditions. Test performed in controlled environment. Do not attempt.
About LG Electronics MobileComm U.S.A., Inc.
LG Electronics MobileComm U.S.A. Inc, based in Englewood Cliffs, N.J., is the U.S. sales subsidiary of LG Electronics, Inc. a global innovator and trend leader in the global mobile communications industry. LG is driving the evolution of mobile forward with its highly competitive core technologies in the areas of display, battery and camera optics and strategic partnerships with noted industry leaders. LG's consumer-centric products -- including the flagship premium G Series models -- incorporate unique, ergonomic designs and intuitive UX features that enhance the user experience. The company remains committed to leading consumers into the era of convergence, maximizing inter-device connectivity between smartphones, tablets and a wide range of home and portable electronics products. For more information, please visit www.LG.com.
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SOURCE LG Electronics MobileComm U.S.A., Inc.
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